CUSTOMER SUPPORT
Frequently Asked Questions
Answers to common questions about Circuit Plus products, delivery, payments, warranties, returns, business quotations, and support.
How long does delivery take?
Delivery times vary depending on product availability and destination. Most deliveries are completed within 1–5 business days for major metropolitan areas, while remote locations may require additional time.
Do you deliver throughout South Africa?
Yes. Circuit Plus delivers products nationwide using trusted courier partners and supplier distribution networks.
Can I collect my order?
Selected products may be available for collection from supplier collection points or designated locations. Collection availability depends on the product ordered.
How can I track my order?
Where available, tracking information will be provided once an order has been processed and dispatched.
Popular Customer Questions
Do products include warranties?
Most products include manufacturer warranties. Warranty periods and coverage depend on the product and manufacturer.
Can businesses request quotations?
Yes. Businesses, schools, government institutions, and organizations may request quotations before placing orders.
Which payment methods do you accept?
Circuit Plus accepts secure online payments through PayFast, including Visa, Mastercard, and Instant EFT where available.
Do you provide IT services as well?
Yes. In addition to supplying technology products, Circuit Plus offers cloud solutions, networking, cybersecurity, IT support, web development, software development, CCTV, VoIP, and IT outsourcing services.
What happens if a product is faulty?
If a product develops a fault, please contact our support team. We will assist with warranty assessment, repair, replacement, or supplier escalation where applicable.
Can I return a product?
Returns may be accepted subject to our Returns & Refund Policy. Conditions depend on the product, packaging condition, and reason for return.
Need More Information?
If your question is not covered here, our team will gladly assist with product information, quotations, technical advice, delivery queries, warranty support, and general customer service.
Can't Find The Answer You're Looking For?
Our team is available to answer questions about products, orders, quotations, services, warranties, payments, and technical support.
Contact Our Team